Accident With a Driverless Waymo Car: What Should You Do?
A crash with a driverless Waymo car can feel confusing because there may be no human driver to exchange information with, no one behind the wheel to explain what happened, and no simple “other driver” to blame at the scene.
You still need to treat it like a serious accident. Check for injuries, call 911 when needed, document everything, get a police report if appropriate, contact Waymo, notify your own insurer, preserve dashcam or phone video, and avoid signing anything before you understand the claim.
Table of Contents
- Quick Answer: What Should You Do After a Waymo Accident?
- Waymo Accident Mistakes That Can Hurt Your Claim
- First Steps at the Scene
- How to Contact Waymo After a Collision
- Who Pays After a Driverless Car Accident?
- Evidence to Save After a Waymo Crash
- Do You Need a Police Report?
- How the Insurance Claim May Work
- Dashcam Video, Waymo Data and Vehicle Evidence
- What If You Were Injured?
- Vehicle Repairs, Body Shops and Total Loss Claims
- Pedestrians, Cyclists, E-Bike Riders and Passengers
- What Not to Do After a Waymo Accident
- When to Call a Lawyer
- Bottom Line
- Related Accident and Insurance Guides
- Frequently Asked Questions FAQ’s
Quick Answer: What Should You Do After a Waymo Accident?
After an accident with a driverless Waymo vehicle, make sure everyone is safe, call emergency services if anyone is hurt or traffic is blocked, take photos and video, get witness information, contact Waymo through its support or accident reporting options, notify your own insurer, and keep every claim document.
Main Answer
Do not treat a driverless car accident as “minor” just because there was no human driver. The claim may involve vehicle data, company insurance, police records, video evidence, injury claims, property damage, and fault disputes.
Waymo’s own collision help says that if you have concerns after an incident, you can contact Waymo support through the app or Waymo contact page, and it lists Waymo’s Risk & Insurance team for claim-related questions. Waymo’s support page also includes an accident form for people involved in or witnessing an accident with a Waymo vehicle.
Official Waymo resources: Waymo: What to do after a collision and Waymo accident support form.
Waymo Accident Mistakes That Can Hurt Your Claim
| Mistake | Better Move | Why It Matters |
|---|---|---|
| Leaving without documenting the Waymo vehicle | Photograph the vehicle, plate, location, damage, lights, road signs and app screen if relevant | You need proof because there may be no human driver to exchange details with. |
| Assuming Waymo will automatically contact you | Report the incident yourself through official support channels | A written report creates a record and helps start the claim process. |
| Posting dashcam footage online immediately | Save it privately and talk to your insurer or lawyer first | Online posts can be misinterpreted and used against you. |
| Admitting fault at the scene | Stick to facts and avoid guessing | Fault may depend on video, sensor data, traffic law, and witness statements. |
| Ignoring small pain or shock | Get medical care if symptoms appear | Injuries can become clearer hours or days later. |
First Steps at the Scene
A driverless car crash can feel unusual, but your first actions should be the same as any other accident: protect people first, then protect evidence.
At-the-Scene Checklist
- Check for injuries: Call 911 if anyone is hurt, trapped, dizzy, bleeding, confused, or in pain.
- Move to safety if possible: Get away from active lanes, fire risk, battery damage, broken glass, or moving traffic.
- Do not chase the vehicle: Waymo says a vehicle may continue to a safer place to stop after a collision depending on severity and other factors.
- Call police when appropriate: Especially for injury, serious damage, disputed fault, blocked traffic, pedestrian or cyclist injuries, or unclear circumstances.
- Take photos and video: Capture the Waymo car, your vehicle, road layout, signs, signals, lane markings, damage, debris, weather and traffic conditions.
- Get witness information: Ask for names, phone numbers, emails and brief statements.
- Save your own video: Preserve dashcam, phone, security camera or Tesla/Sentry-style footage before it overwrites.
- Contact Waymo: Use official support and accident reporting options.
- Notify your insurer: Report the accident even if you believe Waymo was responsible.
Safety Warning
Do not stand in traffic trying to photograph the vehicle. Take photos only when it is safe, and let emergency responders handle unsafe scenes.
How to Contact Waymo After a Collision
Waymo has official support resources for collisions and accident reports. If you were a Waymo passenger, the app and in-car support options may be involved. If you were another driver, pedestrian, cyclist, or witness, use Waymo’s accident support form and contact options.
Useful Waymo Contact Routes
Claim Contact Tip
When contacting Waymo, include the date, time, location, vehicle description, license plate if visible, photos, police report number if available, your contact information, and your insurance claim number.
Who Pays After a Driverless Car Accident?
Payment depends on fault, state law, insurance coverage, the type of injury or damage, and whether the crash involved your car, a Waymo passenger, a pedestrian, a cyclist, an e-bike rider, or property damage.
Possible Responsible Parties
- Waymo or its insurance program
- Your own auto insurer
- Another human driver involved in the crash
- A rideshare, delivery, fleet, or commercial vehicle insurer if another vehicle was involved
- A vehicle owner if someone else’s car was damaged
- A property owner in rare location-based disputes
- A manufacturer or maintenance party in more complex cases
Important Point
The absence of a human driver does not mean there is no insurance claim. The claim may shift toward company insurance, vehicle data, automated driving system behavior, road conditions, and other evidence.
Evidence to Save After a Waymo Crash
Evidence matters even more in a driverless car accident because you may need to show what the Waymo vehicle did, where it stopped, whether it signaled, whether it blocked traffic, and how the crash happened.
Save This Evidence
- Photos of all vehicles and damage
- Waymo vehicle license plate and vehicle number if visible
- Exact location, cross streets and direction of travel
- Traffic signals, stop signs, lane markings and road signs
- Weather, lighting and road conditions
- Dashcam footage
- Phone video or photos
- Nearby business, home or traffic camera locations
- Witness names and contact details
- Police report number
- Medical records
- Repair estimates
- Tow and rental receipts
- Waymo support messages or claim emails
- Your insurer claim number
Evidence Tip
Write a short note while the facts are fresh: time, street, lane, light color, speed estimate, what the Waymo did, what you did, and what witnesses said.
Do You Need a Police Report?
A police report is often helpful after a Waymo crash, especially if there are injuries, significant vehicle damage, blocked traffic, disputed fault, pedestrian or cyclist involvement, or confusion about how the driverless vehicle behaved.
Why a Report Helps
- Creates an official record of the crash
- Documents location, vehicles and parties involved
- Records witness information
- May include diagrams or officer observations
- Helps your insurance claim
- May be needed for injury claims or lawsuits
- May help preserve a timeline if Waymo data is requested later
Report Reminder
State crash reporting rules vary. Even if police do not come to the scene, you may still need to file a report with the state motor vehicle agency or local authority.
For general accident steps, see What to Do After a Car Accident.
How the Insurance Claim May Work
The claim may start with your own insurer, Waymo’s insurance contact, or both. If your vehicle was damaged and you have collision coverage, your insurer may pay first and later seek reimbursement if Waymo or another party is responsible.
Claim Questions to Ask
- Should I file with my insurer or Waymo first?
- Will my collision coverage apply while fault is investigated?
- Will I owe my deductible upfront?
- Can my insurer recover the deductible later?
- Who pays for towing and storage?
- Who pays for a rental car?
- Who handles injury claims?
- How do I request Waymo’s claim information?
- How will vehicle data or video be preserved?
- What is the deadline to file a claim or lawsuit?
Subrogation Reminder
If your insurer pays under your collision coverage, it may later pursue reimbursement from another responsible party. Ask whether your deductible can be recovered if the other side accepts responsibility.
If your insurer delays, denies, or undervalues the claim, read Insurance Denial Letter? 9 Things to Check Before You Give Up and Insurance Adjuster Lowballed You? Don’t Accept Until You Check These Numbers.
Dashcam Video, Waymo Data and Vehicle Evidence
Driverless car crashes may involve multiple layers of evidence: your dashcam, nearby cameras, the Waymo vehicle’s data, support logs, maps, sensor records, and police documentation. You may not automatically receive Waymo’s internal data simply because an accident happened.
Evidence Questions to Raise
- Was the Waymo operating without a human driver?
- What route and lane was it using?
- Did it stop, turn, yield, signal, brake, or change lanes?
- Did it continue to a safer stopping location?
- Did support contact emergency services?
- Was there a remote support interaction?
- Were traffic signals, cones, emergency vehicles, pedestrians or cyclists involved?
- Is there dashcam, security camera or traffic camera video?
- Will Waymo preserve vehicle data and support records?
Do Not Post Video Too Soon
Dashcam footage can help your claim, but posting it online before the claim is reviewed may create problems. Save the original file and talk to your insurer or lawyer before sharing publicly.
For more on accident video, read Dashcam Pros and Cons and Share Dash Cam Video After Accident? Don’t Post It Yet.
What If You Were Injured?
If you were injured in a Waymo crash, get medical care and document symptoms early. Do not assume soreness, headache, dizziness, back pain, neck pain, wrist pain, or anxiety will disappear without evaluation.
Injury Claim Steps
- Call 911 for serious injuries
- Accept emergency evaluation when needed
- See a doctor if symptoms appear later
- Keep medical bills and records
- Track missed work
- Save prescriptions and therapy records
- Photograph bruising or visible injuries
- Do not give a broad recorded statement without understanding your rights
- Speak with a lawyer if injuries are serious or fault is disputed
Medical Reminder
Insurance companies may question delayed treatment. If you are hurt, document symptoms and seek appropriate care quickly.
Vehicle Repairs, Body Shops and Total Loss Claims
If your vehicle was damaged, the repair process may still follow ordinary claim rules. You may need estimates, photos, a body shop inspection, rental car approval, deductible handling, and possibly a total loss valuation.
Repair and Payout Issues
- Who pays the deductible while fault is investigated
- Whether you can choose your own body shop
- Whether OEM, aftermarket or used parts will be used
- Whether cameras, sensors or ADAS features need calibration
- Whether hidden damage appears after teardown
- Whether the car is declared a total loss
- Whether the total loss value is fair
- Whether diminished value may apply after repairs
Repair Tip
Modern vehicles may need sensor calibration after body repairs. Ask the shop whether cameras, radar, parking sensors, blind-spot systems or driver-assistance features need inspection or calibration.
For repair rights, see Can Insurance Force You to Use Their Body Shop?. If the car is totaled, read Totaled Car Insurance Guide. If the repaired car is worth less after the crash, see Diminished Value Claim After a Car Accident.
Pedestrians, Cyclists, E-Bike Riders and Passengers
A Waymo accident does not always involve two cars. The injured person may be a Waymo passenger, pedestrian, cyclist, e-bike rider, scooter rider, delivery driver, rideshare passenger, or someone in a parked vehicle.
Different Victims May Have Different Claims
- Waymo passenger: Use in-app support, get medical help, document the ride and contact Waymo support.
- Other driver: Contact your insurer and Waymo, save vehicle and scene evidence.
- Pedestrian: Get medical care, request police documentation and preserve witness information.
- Cyclist or e-bike rider: Photograph the bike, helmet, injuries, road markings and vehicle position.
- Parked car owner: Photograph the parked vehicle, location, impact point and nearby cameras.
- Delivery or gig worker: Notify your insurer and platform if you were working at the time.
Special Situation Tip
If you were working for a delivery app, riding an e-bike, or using a vehicle for business, the insurance analysis can change quickly.
For related situations, read DoorDash, Uber Eats or Instacart Accident and E-Bike Accidents Are Up: Why Car Insurance May Not Cover You.
What Not to Do After a Waymo Accident
Because driverless car claims may involve unfamiliar evidence and corporate claim handling, avoid quick decisions that may hurt your case.
Avoid These Mistakes
- Do not leave before gathering basic evidence if it is safe to stay
- Do not assume no driver means no claim
- Do not chase the Waymo vehicle if it moves to a safe stopping area
- Do not post dashcam or phone video online right away
- Do not delete video or messages
- Do not repair the vehicle before photos and inspection
- Do not sign a release before understanding injuries and vehicle damage
- Do not guess about fault in recorded statements
- Do not ignore deadlines
- Do not assume your insurer and Waymo will automatically exchange everything
Release Warning
A settlement release may end your right to ask for more money later. Do not sign one until you understand property damage, injury claims, diminished value, rental costs, deductibles and medical bills.
When to Call a Lawyer
Not every Waymo accident requires a lawyer, but legal help may be useful when injuries are serious, fault is disputed, video or data is hard to obtain, the claim is delayed, or the settlement offer does not cover your losses.
Consider Legal Help If:
- Someone was seriously injured
- A pedestrian, cyclist or e-bike rider was hit
- The police report is unclear or disputed
- Waymo or an insurer denies responsibility
- You need preservation of vehicle data or video
- Your vehicle was totaled and the offer is low
- You have medical bills, lost wages or long-term symptoms
- A settlement release is being pushed quickly
- The statute of limitations is approaching
For legal-cost questions, see How Much Will a Car Accident Lawyer Cost You? and Should You Get a Lawyer After a Car Accident?.
Bottom Line
An accident with a driverless Waymo car should be handled like a serious accident with extra evidence issues. Call emergency services when needed, document the scene, contact Waymo, notify your insurer, preserve video, get medical care if injured, and keep every record.
Best Next Step
After safety is handled, create a written record immediately: where it happened, when it happened, what the Waymo vehicle did, who witnessed it, what damage or injuries occurred, and which support or claim channels you contacted.
Related Accident and Insurance Guides
- What to Do After a Car Accident
- Dashcam Pros and Cons: What Every Driver Should Know Before an Accident
- Share Dash Cam Video After Accident? Don’t Post It Yet
- Insurance Says I’m 50% at Fault: Meaning, Payouts & What to Do Next
- Insurance Denial Letter? 9 Things to Check Before You Give Up
- Insurance Adjuster Lowballed You? Don’t Accept Until You Check These Numbers
- Insurance Company Delaying Your Claim? Bad Faith Warning Signs
- Insurance Claim Closed? Keep Records for Years
- Can Insurance Force You to Use Their Body Shop?
- Diminished Value Claim After a Car Accident
- Diminished Value Claims After Car Accident: How to File & Get Paid
- Totaled Car Insurance Guide: Payouts, Gap Coverage & Keeping Your Car
- DoorDash, Uber Eats or Instacart Accident: Will Insurance Cover You?
- E-Bike Accidents Are Up: Why Car Insurance May Not Cover You
- Car Accident Statute of Limitations by State
- How Much Will a Car Accident Lawyer Cost You?
Frequently Asked Questions FAQ’s
What should I do if I get into an accident with a Waymo car?
Check for injuries, call 911 if needed, move to safety, document the scene, get witness information, contact Waymo through official support, notify your insurer, and preserve any dashcam or phone video.
Who do I contact after a Waymo accident?
Use Waymo’s official collision help, accident support form, app support if you were a passenger, and your own insurance company. If police respond, keep the report number.
Can a Waymo car leave the scene after a collision?
Waymo says that depending on the severity and other factors, the vehicle may continue driving after a collision to reach a safe place to stop. Do not chase it; document what happened and contact Waymo.
Who pays for damage if a driverless Waymo hits my car?
Payment depends on fault, state law, coverage, and evidence. You may file with your own insurer, Waymo’s claim process, or both while responsibility is investigated.
Should I call the police after a Waymo accident?
Call police if anyone is injured, damage is serious, traffic is blocked, fault is disputed, a pedestrian or cyclist is involved, or your state requires a report. A police report can help document the claim.
Should I post dashcam video of a Waymo accident online?
No. Save the original video privately and share it with your insurer or lawyer first. Posting footage online can create context problems and may hurt your claim.
Can I request Waymo vehicle data after a crash?
You can ask Waymo and your insurer about preserving relevant data, but you may not automatically receive internal vehicle data. A lawyer may help with preservation requests in serious or disputed cases.
Do I need a lawyer after a Waymo accident?
You may not need a lawyer for minor property damage, but legal help may be useful for injuries, disputed fault, missing data, low settlement offers, or serious vehicle damage.




